This is the story of the almost depreciated iPod Touch you need to know together with Apple Two Factor Authentication & Apple Store Accout. By the looks of it, Apple is still reluctantly selling the iPod Touch series.
iPod: Discontinued on 9 September, 2014
iPod Mini: Last release 22 February, 2005
iPod Nano: Discontinued 27 July, 2017
iPod Shuffle: Discontinued 27 July, 2017
iPod Touch: Surprisingly still alive as of May, 2021
My client is still using the 4th Generation iPod Touch (32GB storage), together with the prepaid *elstra button touch dial style (ZTE) mobile phone.
My client set up the iPod Touch 4th Generation a long time ago with an Apple ID email address using *ftel.net.au. By the looks of it, *ftel.net.au was purchased by *elstra and it appears *elstra took all the sweet component of the company and dumped services they were not interested in (including personal email hosting service). It happened out of blue. One day, my client’s email address stopped working without any prior notice. It was a shame. Problem is, my client used an IMAP connection storing all the important notes on the *ftel.net.au email server. Although, my client could still read those notes on the iPod Touch 4th Generation (cached copy), it caused an issue with Apple ID as the email address was no longer functioning.
I set up an iCloud email address for the client and also changed Apple’s ID from *ftel.net.au to the iCloud email address. As you know, once you change the Apple ID email address to *@iCloud.com, there is no going back.
It was a painful process but I asked my client to copy and paste those notes stored in *ftel.net.au (cache) one by one to the new iCloud Notes hosting. A few hundred notes, as a result, were successfully transferred to iCloud Notes hosting.
Two Factor Authentication
Type of Apple devices my client had, I strongly recommend not activating Two Factor Authentication, however, as Apple pushes their terrible Two Factor Authentication all the time and my client activated the service without knowing what it was.
Opening the Gate to Hell
My client eventually decided to purchase a new iPod Touch. My job was to migrate all the contents of 4th Generation iPod Touch to the latest 7th Generation iPod Touch. I never, ever use *Tunes software as I classify the software as a piece of *ubbish. (*Tunes is now depreciated in the new macOS anyhow)
I used AnyTrans for iOS. Backup and restore on the new iPod Touch was a success. Then I realized the old iPod Touch Apple ID was still associated with the old *ftel.net.au email address. I asked my client, who also uses an iMac, to go to appleid.apple.com. That was when I realized that Apple Two Factor Authentication had been activated as Apple sent a six-digit code to the *elstra ZTE mobile phone as a text message.
I had a very bad feeling back then. My fear came true when I discovered that my client’s old iPod Touch 4th Generation was not even registered in the Apple database with the new Apple ID – an iCloud email address.
It was the beginning of hell. The only way to fix the issue was to reset the Apple ID password for *@iCloud.com. Then add a new Apple ID as *@iCloud.com on the old 4th Generation iPod Touch and get into the Apple account. After it finished successfully, I backed up the old iPod Touch again and tried to restore it to the new 7th Generation iPod Touch. When I tried to restore the backup, AnyTrans software prompted “Please disable Find My iPod,”. Although I disabled the Find My iPod function on the old 4th Generation iPod Touch, it was too late as the new 7th Generation iPod Touch was locked with the old *ftel.net.au email address as the Apple ID. I could not even erase the contents of the new iPod Touch. Again, to fix the issue, I had to add a new Apple ID using *@iCloud.com on the 7th Generation iPod Touch, so this apparently fixes all the issues. – That was not the end of the story.
Apple Store Account
I then tried to download a few Apple Store apps on the new iPod Touch. It prompted a “problem downloading software for *ftel.net.au account”. I had to change the Apple store account as well. As mentioned above, Apple sent a six-digit Two Factor Authentication code to the Apple device of their choice (you do not have any control what so ever of the priority preference as to which Apple device would receive the code first – This is why I say the Two Factor Authentication code of Apple is terrible, especially if you register multiple Apple devices on the iCloud database). Apple says Two Factor Authentication protects users with high security – no, it protects the Apple Way.
The old 4th Generation iPod Touch is not equipped to pop up windows when entering a six-digit authentication code. As such, you have to add a six-digit code after the correct password for an Apple account and you do not know which Apple device will receive the code.
It was all too much, but at the end of the day, both the old 4th Generation iPod and the new 7th Generation iPod started functioning OK. To me, it was such a big relief.
Note: Two Factor Authentication is usually sent to your iPhone if you have registered it with the iCloud database. However, this is not always the case. My other client has an old 2nd Generation iPad (registered to the iCloud database first) and added an iPhone later. If both the iPad and iPhone are active, Apple sends out a Two Factor Authentication code to the old iPad, not the iPhone. This is very annoying to the client as in the client’s mind, Apple should always send the code to the iPhone because the client carries the iPhone all the time but not the iPad. Only way to fix this, maybe, deregister iPad from the iCloud database and register again so that Apple preference to send six-digits code may change to iPhone in the first place.
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